In today’s economy, we’re hearing a lot about employee engagement and worker satisfaction. American businesses are truly coming to realize that—while they often give mere lip service to the notion—their people are indeed their most important asset. People do the work of the organization; people drive the business.
Despite all this, American workers at every level report that their workplaces are falling short when it comes to creating a climate and environment that fosters engagement and productivity.
And here’s the real kicker: It’s the leaders throughout every level of an organization that create the climate for employees—a climate where employees either feel valued or vilified. Yet many leaders don’t have the right skills to create the right climate.