Purpose: Resolve Conflict equips leaders with an understanding of conflict, so they are more comfortable managing it proactively and productively.

This workshop teaches conflict types, behaviors and reasons, and the five methods of dealing with conflict. A vital outcome of the workshop is the development of conflict resolution strategies for current workplace challenges.

Process: Participants will complete the Thomas-Kilmann Conflict Mode Instrument as part of this workshop. This workshop also includes a variety of interactive discussions and small group activities.

Payoff: Upon completion of this workshop, participants will:

  • Understand conflict and why it occurs in organizations.
  • Compare and contrast the five modes of conflict.
  • Develop strategies and an action plan to overcome an existing conflict.